Privacy Policy

ZION Express Cargo Pvt Ltd ! As a trusted and licensed Indian Customs Broker, we are dedicated to safeguarding your privacy and ensuring your data is handled with the utmost care, in full compliance with Indian laws, customs regulations, and global best practices. Our commitment extends to all our clients—importers, exporters, SEZ units, and logistics partners—across the vibrant landscape of Indian trade.

What Information Do We Collect?

• Personal & Business Details: Name, contact information, company details, and KYC documents required for customs and regulatory filings.
• Shipment & Transaction Data: Invoices, packing lists, Bill of Entry, Shipping Bills, Importer Exporter Code (IEC), and other documents essential for import/export operations.
• Compliance & Regulatory Documents: Licenses, permits, SEZ documentation, GST details, and any other paperwork required by Indian Customs, DGFT, or other authorities.
• Digital Interactions: Website usage data, queries, and communications for service improvement and support.

How Do We Use Your Information?

• Customs Clearance: To facilitate smooth import/export clearance, including filing with Indian Customs (ICEGATE), SEZ Online, and other government portals.
• Regulatory Compliance: To ensure adherence to Indian Customs Act, Foreign Trade Policy, SEZ Act, and all relevant notifications and circulars.
• Client Support: To keep you informed about your shipments, compliance status, and regulatory changes affecting your business.
• Process Improvement: To enhance our services, streamline documentation, and provide seamless logistics solutions.

Special Economic Zones (SEZ) & EOU Privacy

We understand the unique requirements of SEZ and Export Oriented Units (EOU). All data related to SEZ/EOU operations, including zone-specific permissions, NFE calculations, and duty benefits, is handled with strict confidentiality and in accordance with SEZ Act and Rules.

Data Security & Confidentiality

• We use advanced encryption, secure servers, and restricted access protocols to protect your data.
• All staff are trained in data privacy, Indian customs compliance, and ethical handling of sensitive information.
• We never share your data with third parties except as required by law or for customs/regulatory compliance.

Disclosure & Legal Compliance

Your information may be disclosed to Indian government authorities (Customs, DGFT, GST, SEZ authorities, etc.) strictly for the purpose of regulatory compliance, audit, or as mandated by law. We do not sell or misuse your data for any commercial purpose.

Your Rights & Choices

• You may request access, correction, or deletion of your personal data at any time, subject to regulatory requirements.
• We are happy to explain how your data is used in the context of customs clearance, import/export, and SEZ operations.

Updates to This Policy

We may update this policy to reflect changes in law, technology, or our business practices. The latest version will always be available on our website.

Contact Us

For any questions about our privacy practices, or to exercise your rights, please contact our Data Protection Officer at +91-124-4953900 info@zionexpress.com. We are here to support your business and ensure your data is always protected!